PSOW Etiquette Poll

I have seen colleagues at work dress inappropriately

Graduate Spotlight

image Luigi Crespo

Certified Event, Etiquette and Protocol Consultant, Crespo Events + Protocol, Washington D.C.

I have done events for over 12 years; I have been chief of protocol of two important government agencies; I have taken many classes and certifications, but none compared to the quality and prestige of PSOW. In my opinion, the School is the holy grail of protocol training.

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Etiquette and Protocol Questions and Answers

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Question: I am concerned about my introduction skills and feel awkward about greeting strangers. How can I become more comfortable with introductions?

Answer: Stand in front of a mirror and introduce two imaginary persons, looking first at one as you say her name and then at the other as you say his name. You may also record yourself and listen for intonations, word usage, pace and flaws you wish to eliminate. Repeat this procedure until you're comfortable with introductions. Remember, take your time and don't rush. Practice, practice, practice!

Question: How can I politely handle a yawn during a conversation?

Answer: Apologize by blaming your yawn on lack of sleep, even when boredom is the cause.

Question: I was invited to lunch by a woman associate and felt uncomfortable when she reached for the check and paid it by credit card. Even though she invited me, I was prepared to pay. Was I wrong to make this assumption?

Answer: Yes, you were indeed wrong. Either gender may pay for a meal. The determining factor is who invited whom.

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